Company Description
Status Quo Travel
Embark on your Indian Subcontinent and South East Asian journey with our handcrafted trips that make you look at the region with a fresh eye. We’re here to showcase this slice of earth, like you would have never imagined. Continuous creativity and a commitment to deliver hassle-free trips at all times is the cornerstone of our business. No wonder we don’t ever waver from offering you an elevated experiential journey, with bespoke luxury travel ideas and services, thus always remaining in a dependable Status Quo Travel.
We have been offering highly curated personalized tours to top-end clients from the US, Latin America and the United Kingdom since 2003. Our carefully selected team members speak in both English and Spanish, and have the experience, reliability, originality and the knowledge of the region in their DNA. We are extremely quality conscious to ensure continued client satisfaction, in turn supporting and enhancing sustained travel programs in the Indian Subcontinent and Southeast Asia.
Job Description (Operations)
• Making quotation, travel itineraries, tour packages, costing to the customers
• Arranging Hotel Booking, Flight Booking, other transport bookings as per the Travel itineraries in very effective and systematic manner to optimize time slots and priority.
• Communicating with suppliers & service providers
• Answering Calls both In-bound and Out-bound
• Follow up with clients by phone/email about their queries.
• Solve on the ground situations with initiative within agreed process.
• Be customer-oriented and help improve satisfaction as well as Net Promoter Score.
• Keeping track on documentation, payments.
• Follow-up with customers for feedback about their experience of the tour and service
• Follow the set SLA and guidelines
• Meet the set target
Qualifications
• Bachelors in Commerce/Tourism/Arts +(Preferably)
• 2+ Year Experience in holidays and travel industry
• Excellent communication skills
• Should be multi-lingual
• Ability to ask open-ended questions and uncover information
• Ability to work as part of a team
• Well organized, meticulous attention to detail with ability to multi-task
