Job Description:
- Ensuring high levels of customer satisfaction through excellent sales service.
- Maintaining outstanding store condition and visual merchandising standards.
- Identifying current and future customer requirements by establishing rapport with potential and actual customers and other person in a position to understand service requirement.
- Training and mentoring the new hires and refresher training for the existing employees.
- Achieve the cumulative revenue and profit targets for retail stores across the respective region.
- To review regularly and monitor daily, weekly and monthly activity reports and suggest appropriate actions to achieve sales target.
- Control the attrition at store and region level and review the employee performance on monthly basis.
- Manage and finalize the weekly and monthly reports like global count, sales report, defective items etc of all the franchise store and send it to HO by 1st every month.
- Take care of all the franchise store, a proper liaison with all the franchise channel partners
- Work with store managers to identify issues underlying the under-performing of stores; provide advice and coaching in how to resolve these issues.
- Will be accountable for movement of Inventory from one store to another and should have proper control on the same.
- Develop and implement inventory control strategies for the franchise, including forecasting demand, setting stock levels, and managing purchase orders.
- Identify and address operational issues in franchise stores.
- Build strong relationships with franchisees based on trust and open communication.
- Act as a resource and advisor to franchisees on all operational matters and efficiency, ensuring the band standards to be followed effectively.
- Provide ongoing training and support to franchisees store team.
- Resolve conflict and address franchisee concerns in a timely and effective manner(Concerns related to merchandise/ Projects/ Team related)
- Foster a collaborative and supportive working relationship with all franchisees.
- Responsibilities
- Qualifications
- Excellent sales and negotiation skills
- Excellent verbal & written communication skills
- Effective decision making and problem-solving skills
- Strong work ethic and ability to work well with little supervision
- Ability to be flexible and adaptable in a fast-paced environment
- Experience of more then 2 years in the current profile(Area Manager & Cluster Manager)
- Minimum qualification Graduation and above
Send Resume on ameera.shafiq@agorahr.com with your Job title
